Shopping
Can I order by telephone?
Absolutely! We’re happy to take your orders by telephone for your convenience. If you prefer, you can also visit our store, where our friendly team is ready to assist you with any questions or needs you may have. Click here for store locator.
What forms of payment are accepted?
We gladly accept a variety of payment methods to make your shopping experience seamless. You can choose from card payments, bank transfers, QR code payments, cash, or cheques. Whatever works best for you.
What internet browser do I need to shop online?
If you are using an older browser to navigate our site, your online shopping experience may not go smoothly. To help resolve difficulties while shopping or ordering, download the current version of any of the following recommended browser websites. Updating your browser with the latest version enhances website speed and functionality, as well as increases security
Apple Safari: https://www.apple.com/safari/
Google Chrome: https://www.google.com/chrome/
Microsoft Edge:
https://www.microsoft.com/en-us/edge/download?form=MA13FJ
Mozilla Firefox : https://www.mozilla.org/en-US/firefox/new/
How do I know you've received my order?
As soon as your order is placed, we’ll personally reach out to you with a confirmation call to ensure everything is perfect. We will also send you an email with a detailed quotation that you’ll need to review and sign. This way, you can shop with confidence, knowing your order is in great hands.
Can I make changes or cancel my online order?
Of course! If you need to make changes or cancel your order, please reach out to our Customer Care team as soon as possible. The sooner we receive your request, the quicker we can assist you in revising your order to meet your needs. Click here for customer care
Can I change my address after an order is placed?
Certainly! If you need to change the address on your order, simply contact our Customer Care team. We’re here to help ensure your order reaches you at the right location.
How do I order a gift?
While gift wrap and gift enclosures are unavailable at this time, you can still send your purchase to an address other than your own. At checkout, you’ll have the option to enter both a billing address and a delivery address. Rest assured, we will also contact you after you’ve placed your order to ensure that everything is in order, so you have nothing to worry about.
Do I have to set up an account to make an online purchase?
You can enjoy the convenience of guest checkout, so there’s no need to set up an account. However, we highly recommend creating an account for a smoother experience in the future, including easy checkout, order tracking, and warranty service. Please remember to provide your information, such as your name, billing address, and delivery location, to ensure a seamless transaction.
