FAQ
Can I order by telephone?
Absolutely! We’re happy to take your orders by telephone for your convenience. If you prefer, you can also visit our store, where our friendly team is ready to assist you with any questions or needs you may have. Click here for the store location .
Do you offer replacement parts?
For most products, we do offer replacement parts, but only if we have them in stock immediately. If we do not have the part available, we can order it for you. When contacting Customer Care, please have your item number and invoice number ready so we can assist you more efficiently. You can find the item number on your emailed order confirmation or invoice.
How do I touch up my furniture?
Most home improvement stores offer touch-up solutions in both marker and crayon forms. These products are easy to apply—simply match your furniture's finish to the appropriate touch-up color and follow the manufacturer’s instructions for the best results. With a little care, you can keep your furniture looking its best.
Can I make changes or cancel my online order?
Of course! If you need to make changes or cancel your order, please reach out to our Customer Care team as soon as possible. The sooner we receive your request, the quicker we can assist you in revising your order to meet your needs. Click here for customer care
Do you make custom orders?
With over 6,000 items in our product line, we proudly offer one of the largest selections of home furnishings available. To maintain high-quality products at affordable prices, we focus on producing our furniture in large quantities. Currently, we are unable to support custom orders. However, many of our popular items are available in various sizes and colors, making it easy for you to find the perfect fit for your style. To find the store location, please Click here
Where can I find product dimensions?
Each product features a section detailing its dimensions, ensuring you know how it will fit in your space. For accent pieces, you can find measurements that indicate how they will complement items like tables or bookcases. Some products also provide additional dimensions, located under the "Dimensions" section on the product page. If you need further assistance, please feel free to reach out. Click here for customer care
How do I find my serial number?
Serial numbers typically range from 9 to 15 digits in length and can be found in the following locations:
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Bedroom Furniture: Look for the label attached to the back of the unit or underneath it.
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Dining Room Furniture: The serial number label is also located on the back or underneath the unit.
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Home Office Furniture: Check the back or underside for the label.
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Occasional Tables: The label will be attached to the back or bottom of the table.
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Entertainment Furniture: Look for the label on the back or underneath the unit.
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Upholstered Furniture: The serial number label can usually be found either under the removable seat cushion or beneath the unit/footrest.
If you need further assistance locating your serial number, feel free to reach out.
Can I visit a store to see the product before purchasing online?
Absolutely! You are welcome to visit our store to see the product in person before making your online purchase. To check the availability of the item you’re interested in, please call or visit your nearest store. Our team is here to assist you in finding exactly what you’re looking for. Click here for customer care
