Returns

What if my item arrives damaged?

We understand how important it is for your items to arrive in perfect condition. If your item arrives damaged, please contact our Customer Care team immediately. We are responsible for ensuring your satisfaction and will work quickly to resolve the issue, whether that means replacing the damaged item or finding another suitable solution. Your peace of mind is our priority.

What if I don't want my item for any other reason than damaged?

For returns or exchanges due to reasons other than damage, please contact Customer Care within 7 days of receiving your item. A valid reason for the return is required, and the products must be in sellable condition. Please note that a 20% charge will be deducted from the invoiced value of the products. The acceptance or rejection of returned products will be determined by the Ashley Team.

What is your online return policy?

Mattress: No returns accepted. To receive a full refund, all items must be in new/unused condition and returned with all accessories and parts securely packed in their original packaging (unless the packing was removed as part of In-Home Delivery). Clearance items are final sale and cannot be returned unless delivered damaged. Return shipping fees may apply.
Foundation: Can be returned within 7 days if in new condition.

Exchanges/Refunds:
To receive the full amount of the refund, all items must be in new/unused condition and returned with all accessories and parts securely packed in their original packaging (unless the packing was removed as part of In-Home Delivery). Clearance items are final sale and cannot be returned unless delivered damaged. Return shipping fees may apply.

Can I return an online purchase to the store location?

Yes, you can return an online purchase to the store location, but certain requirements must be met. Please ensure that the item is in new/unused condition and returned with all accessories and parts securely packed in the original packaging. Additionally, returns must be initiated within the specified return window. For more details on the return process, please contact our Customer Care team.

How can I get a refund or exchange for furniture purchases made in-store?

To initiate a refund or exchange for furniture purchased in-store, please follow these steps:

Visit the Store: Bring the item along with your original receipt or proof of purchase to the store location where the purchase was made.
Condition of Item: Ensure the furniture is in sellable condition. Items returned must be free from damage and in their original packaging if possible.
Time Frame: You can return or exchange items within 7 days from the date of purchase.
Refund Processing: Once the return is approved by the store team, the refund will be processed according to the original payment method. Please note that a 20% charge may be deducted from the invoiced value of the products for returns.
Team Decision: The acceptance or rejection of returned products will be determined by the Ashley Team.

How long does it take for a refund to show up in my bank?

We want to ensure that your experience with us is as smooth as possible. Once your refund is processed, you can expect it to appear in your bank within just 24 hours. We appreciate your patience, and if you have any questions during this time, feel free to reach out. We're here to help you every step of the way.